Terms & Conditions

At Miss Daisy’s Consignment & Auction House, consigning is more than just dropping off your items—it’s partnering with a trusted, professional organization committed to getting you the best results.

• Our full-time Pricing & Research Department carefully evaluates every piece, ensuring items are priced competitively and appropriately for today’s market.
• We value transparency and simplicity, which is why payouts are handled securely and automatically through SimplePay, with no hassle.
• As a premium consignment store, we invest significant time, floor space, and expertise into presenting your items beautifully both in-store and online. 
• Beyond sales, we’re proud of our deep roots in the community—unsold items are thoughtfully donated to local charities, helping serve those in need and ensuring your pieces continue to make an impact.
• By consigning with Miss Daisy’s, you’re choosing a company dedicated to professionalism, fairness, and community stewardship—making us the best choice for finding your items a second life.

TERMS and CONDITIONS

Consignment Term and Grace Period

Our standard consignment term is 50 days, with an additional 10-day grace period to reclaim unsold items. We understand the effort and expense involved in consigning larger items. Therefore, it may be possible to extend your contract by an additional 30 days for certain items, for a total of 90 days.

Important Notice About Expired Items

Due to the large number of consignors we serve, we will NOT contact you when your item(s) expire. It is your responsibility to track expiration dates and contact the store if you wish to retrieve unsold items.

- Extensions may be possible and must be requested and approved via email.
- Extended items will be discounted further, between 25%–50% off the last ticketed price, as part of a red-tag or liquidation sale.

Tracking Expiration and Grace Dates

Expiration and grace period dates begin when your item(s) are entered into our system, which may be up to two weeks (or longer) after your delivery date.
Please monitor your online consignor portal daily for pricing, status updates, expiration dates, and grace period deadlines.

Personal Online Portal

Your personal online portal helps you keep track of your consignments. You will use this to check your inventory, prices, discounts, sales, status, in-grace and expiration dates.

• Once your items are checked in at the store, we will send you a photo link showing the items received, along with a separate email containing your login information for your personal consignment portal. If you do not receive this information on the day of delivery, please email the store and let us know.

• As a consigning partner with us you are responsible for keeping track of your consignments. Our terms and conditions have outlined our process and we have made it even easier to keep track by giving you this portal.

• 30 day consignment extensions are possible and must be requested in writing.

• We will not be contacting you when your items sell, discount, expire, are donated or become store property. 

🚨 PLEASE CHECK YOUR ONLINE PORTAL REGULARLY FOR CONSIGNMENT STATUS.

Unsold Items and Surrender Policy

Unsold items awaiting pickup will remain available for sale in the showroom until removed by the consignor. We do not hold or store items awaiting pickup.
Items not picked up by the end of the grace period will be deemed SURRENDERED and automatically converted into the property of the store. These items may be sold, donated, or disposed of at our discretion, without liability.

Your Responsibility

You are responsible for tracking your consignment dates. Please call us if you have concerns about pricing, date adjustments, errors, or omissions. Once your items are priced, they are immediately available for sale in-store and online. Once sold, pricing cannot be changed.

Item Requirements

Items must be of good quality, clean, odor-free, and in excellent condition.
Even with pre-approval, items that arrive damaged, sun-faded, stained, worn, or with odors (smoke, pet, mildew, insect, etc.) may be rejected at any time. If an item requires excessive cleaning, repairs, or is missing parts or hardware, a fee may be charged if the item is accepted. If we reject a delivered item due to a condition issue, Miss Daisy’s is not responsible for delivery costs. If you do not pick up unaccepted items within 48 hours, they will be donated or disposed of at your expense.

Movers

Consignors are responsible for arranging transportation of their items to and from the store. You may choose to hire a professional third-party moving company or deliver the items yourself. Please be aware that Miss Daisy’s is not a moving company. While we may occasionally assist, you should not assume that our staff can help move, lift, or transport heavy or large items. For this reason, we strongly recommend using a licensed and insured moving service. It is also important that your movers follow staff instructions and place items exactly where directed inside the store. Miss Daisy’s is not liable for any damage, loss, or accidents that occur during pickup, delivery, or while items are being moved. If you need recommendations for trusted movers, please feel free to contact us.

Assembly

Furniture arriving in parts or pieces must be reassembled by the consignor or their movers. Please ensure your movers are informed before delivery.

Commission Structure

Commissions are based on the sale price of each item:

• 40% for items sold under $500
  - 50% for items sold between $500.01–$2,500
  - 60% for items sold between $2,500.01–$5,000
  - 70% for items sold between $5,000.01–$10,000
  - 80% for items sold above $10,000
  
• For items sold online:
  - Sales through eBay, Etsy, or Chairish receive a flat 40% commission.
  - Sales through LiveAuctioneers.com follow the same tiered consignment percentages.

Appraisals

We use in-house tools and industry partnerships for formal appraisals.
If a formal appraisal is required (e.g., handmade rugs), a $25 fee (our wholesale cost) will be deducted from your account. Each item is photographed, measured, and assessed, including any known provenance. Formal appraisal responses typically take 48 hours.

Pricing Policy

We do not provide pricing estimates based on photos or before a consignment contract is in place. Proper pricing requires time, research, and an in-person evaluation of the item. We do not price on speculation, as investing time into pricing items before they are brought to us—only for a consignor to change their mind—results in wasted resources on items we cannot sell.

Auction Reserves

Low estimates and starting bids are set to encourage bidding.
If you set a minimum bid/reserve price and your item does not sell:

- You must pick up unsold items within 30 days.
- You must pay a $99 minimum production fee per item to cover research, storage, photography, descriptions, placement, and communication.
- If Miss Daisy’s sets the reserve price, no fee applies if the item does not sell.

Understanding the Buyer's Premium

A 25% buyer’s premium is included in the ticketed price of each item and is retained by the store. As a consignor, your commission is based on the base price of your item before the premium is added. This premium is essential in supporting the high standards of service and operations at Miss Daisy’s.

For example, if your item is priced at $100, the price tag will display $125. The additional $25 is the buyer’s premium, which goes directly to the store and does not affect your commission.

The buyer’s premium allows us to:

• Offset the costs of running a premium consignment store in an aging building
• Pay our staff competitively in an expensive community
• Support the full range of premium services we provide, including professional pricing, research, customer service, marketing, advertising, community outreach, website maintenance, charitable programs, “Best Offer” options, and in-store and online promotions

All of these efforts are designed to increase the visibility of your consigned items and provide an excellent shopping experience for our customers. We are fully invested in maximizing exposure and achieving the best possible sales results for every consignor. Even if a final sale price does not match a consignor’s expectations, it reflects the comprehensive work and resources we have dedicated to promoting and selling their items to the widest possible audience.

Consignor Payments

We are committed to maintaining a healthy, sustainable business and managing our cash flow responsibly. To provide timely, secure payments to our consignors, we require all consignors to sign up for SimplePay through their secure consignor portal. SimplePay allows us to pay consignors consistently as sales occur and ensures a smooth payment process.

Here’s how our payment process works:

• Payments are issued automatically within six weeks of your consignment expiration date or upon request after your items are sold.
• To receive payment, you must connect your bank account to SimplePay for secure ACH transfers.
• If you prefer to receive a check, please note:
  • Check payouts are capped at $1,000 per month until your account is fully settled. There may be exceptions to this.
  • Checks must be picked up in person. We do not mail checks. There may be exceptions to this.
• If a consignor has not registered for SimplePay, has not requested a check, and their account shows a balance of $1,000 or more, payouts will be capped at $1,000 per month until the account is settled.

This policy allows us to pay out consignors in the same steady stream as sales come in, while supporting responsible business practices. We strongly encourage all consignors to set up their SimplePay account to avoid delays, payout limits, or inconvenience. If you need assistance setting up your SimplePay account, please contact us—we’re happy to help!

I Made Less Money Than it Cost Me To Get These Items To You.

We understand that consigning items comes with some risk, especially when you have to pay a mover to bring them to us. While we do our best to sell your items, there are no guarantees. That said, we offer 30-day contract extensions for certain pieces and even longer for larger items like pianos to help maximize selling opportunities.

Chances are, you no longer wanted these items and hoped to recoup some value rather than donating them outright. By consigning with us, you've successfully cleared out unwanted pieces while giving them a chance to find a new home. At the time of approval, we are upfront about items we cannot sell, declining them when necessary. Some pieces sell easily, while others are more of a gamble—yet we still invest labor, floor space, and effort into finding them buyers.

If your items sell, they’ve found a new owner who truly wanted them—even if the final price was lower than expected. If they don’t sell, you can still take satisfaction in knowing they were donated to a good cause rather than going to waste. If you are uncertain about the potential outcome, you may want to consider an outright donation to a wonderful local charity thrift shop or one of the causes Miss Daisy's proudly supports.

In the end, it’s just stuff—but we do our best to make sure it finds a second life.

Early Termination or Item Withdrawal

Withdrawing items before the contract ends may result in a 20% early removal fee.
Miss Daisy’s retains the exclusive right to sell accepted items for the full duration of the consignment agreement.

Damage and Loss Waiver

Miss Daisy’s is not responsible for:

- Damage or loss caused by customers, theft, staff, movers, natural disasters, or accidents.
- Earthquake damage, as we do not carry earthquake insurance.
We recommend checking with your insurance provider to confirm coverage while in our custody.

Right to Cancel

Miss Daisy’s may cancel consignments and return items if they fail to meet value or salability standards.

Acknowledgment

By signing our contract, you confirm that:
1. You are the legal owner of all consigned items, free of liens.
2. You have read, understood, and agreed to all terms and conditions outlined above.