Please be sure to call or visit the store to check on available merchandise. We do not offer shipping. Pricing in the store and online may be different. In store red tag sales are not available online. We reserve the right to cancel any sale at any time due to errors or omissions. We sell used merchandise from our consignors. We do not describe every possible defect in any piece. Items on the website may no longer be available, so please call the store to check availabilty. . The only way to be certain that items meet with your expectations is to view them in person. PLEASE DO NOT ORDER ONLINE UNLESS YOU CAN PICK YOUR ITEMS UP WITH 48 HOURS OF PURCHASE. YOUR ORDER MAY BE CANCELLED. WE DO NOT OFFER SHIPPING.
3845 State Street · Santa Barbara, CA 93110 (805) 770-7715 · 11am–5pm · Closed Tuesdays
Terms & Conditions for Consignors
Your belongings. A new chapter.
Welcome to Miss Daisy's. Our premium consignment service pairs a personal, local experience with online reach. We know you are hoping for a sale—and often a simpler, clearer home. This guide explains our process and the choices you have along the way.
You bring the belongings. We bring the selling experience.
We love our consignors. This is a partnership.
If anything in these terms causes concern, please talk with us before you proceed. We are happy to listen, explain your options, and work toward a practical solution that is fair to you and the store. Any agreed exception will be confirmed in writing so everyone knows what to expect.
01 · The item journey
What happens to my items?
A sale involves much more than placing a price tag on an item. Here is the path your belongings follow, with our team handling the selling work along the way.
01
Review & acceptance
We review photographs, condition, measurements and marketability.
02
Scheduled delivery
You arrange and pay to bring approved items to the showroom.
03
Receiving & verification
We inspect, check in, identify and label accepted items.
04
Research & pricing
We consider comparable sales, demand, condition and experience.
05
Listing preparation
We review photographs, descriptions, categories and price tags.
06
Presentation & marketing
We display and promote merchandise, including online when appropriate.
07
Sale & customer care
We answer questions, consider offers, take payment and coordinate pickup.
08
Records & payout
We record sales, maintain your account and prepare checks requested through your portal.
Two storefronts, one selling team: our Santa Barbara showroom and our online store. The website extends the opportunity to discover suitable items beyond a visit to the showroom; it is not a second physical location.
In our showroom
Customers can see the details, explore our displays and speak with staff about your merchandise.
Through our website
Shoppers can browse and purchase eligible listings online. Website presentation, advertising and online marketing complement our in-store work.
When comparing consignment options, consider both the fees and the service behind them: presentation, pricing expertise, advertising, online exposure, customer support, and access to your inventory and account information. Our investment in these services is intended to give your items a stronger opportunity to sell, although no selling price or return can be guaranteed.
Online publication depends on the item and listing readiness. Your private consignor portal is a separate account-management tool, included with either consignment service.
Everyone creates a consignor account and accepts the applicable terms. Choose the intake method for your items before that work begins.
Standard Consignment
You photograph, measure, describe and submit each item through the portal. We review the submissions, research and set prices, merchandise, market and sell.
Full-Service / Estate Consignment
Our team photographs, measures, catalogs, writes descriptions and enters the items for you. This is an option for estates, collections or anyone who prefers our help.
No separate $5 item-processing fee applies to Full-Service / Estate items. Their intake and processing are covered by the adjusted consignment commission.
Full-service applies only to items requiring our initial documentation work, not automatically to every estate. A submission can include both methods, recorded for the relevant items. The commission choices are explained below. Separately requested Moving Miss Daisy packing or project management, and third-party transportation, are not included in consignment documentation.
Items must be clean, odor-free and in excellent condition. Photo approval is preliminary; final acceptance follows inspection. Damage, fading, stains, wear, smoke or pet odors, mildew, insects and similar issues can result in rejection. Excessive cleaning or repair may carry a separate service fee. We do not accept used mattresses for resale.
What happens if an item is declined on arrival?
Please collect rejected items within 48 hours. Otherwise, they may be donated or disposed of at your expense, subject to the applicable agreement and law. Delivery and return costs remain your responsibility.
Who delivers and assembles the items?
You arrange and pay for transportation to and from the showroom. We can recommend movers, but their services, charges and transport responsibilities are separate. The consignment store is not a transportation carrier. Staff help should not be assumed; movers must follow staff directions, and items delivered in parts must be assembled on delivery.
Can you keep my boxes or totes?
Please take boxes, bins, bags and packing materials home. We cannot store, track or hold them for return. Containers left behind are treated as surrendered and may be reused, recycled, donated or discarded without further notice, subject to any rights or notices required by law.
We research comparable sales, condition and demand, use our selling experience, and consult outside appraisers when appropriate. Prices are intended to attract buyers in the current market. Scheduled markdowns occur every 10 days to help keep inventory moving.
After delivery, items enter our Pricing & Research queue. Depending on incoming volume, it may take days or weeks for the full listing to appear in your portal. Please contact us about an item you cannot locate.
Review your photographs, descriptions and prices, and tell us promptly about errors or concerns. Once priced, an item may sell at any time. A completed sale cannot be repriced through a later listing change, but genuine record errors should still be reported.
How are the buyer's premium and commission handled?
Our buyer's premium is separate from the store's commission. It helps support the overhead behind both storefronts: staff, space, advertising, our website, software, portal access, customer service, payment processing and bookkeeping. The store's receipts are not the same as profit.
One ticketed price; the premium comes first
The 25% buyer's premium is included in the item price, not added again at checkout. When an item sells, we retain 25% of the actual item selling price after discounts, excluding sales tax and separately charged delivery or other services. We then divide the remaining balance:
Your ordinary consignment split, after the buyer's premium
Intake choice
Your share
Store's share
Standard: you submit the items
50% of the balance
50% of the balance
Full-service: we document the items
40% of the balance
60% of the balance
The additional ten percentage points allocated to the store for full-service intake cover the initial photographs, measurements, descriptions, cataloging and data entry. That same documentation is not also billed hourly, and Full-Service / Estate items are exempt from the $5 item-processing fee. The standard-item processing charge, where applicable, and other agreed account charges are deducted separately from your share.
A one-time $5 processing fee applies to each accepted Standard Consignment item under this version of the terms. At intake, we count those items and enter one combined processing charge for the submission. Five accepted standard items, for example, produce a $25 charge.
Full-Service / Estate items do not carry this fee. Their adjusted commission already covers the additional intake work and processing. If your submission uses both service options, only the items recorded as Standard Consignment are counted for the $5 fee.
The total is deducted from your consignor proceeds after the buyer's premium and applicable commission calculation, not from the balance shared with the store. It is recorded once at intake, not charged again with each payout, and is not an optional website fee. Rejected items are excluded; any agreed exception is recorded.
Receiving, inspection, inventory verification, labeling, display preparation and record maintenance take time even for an inexpensive item. The fee helps offset this item-by-item attention.
Please consider the fee before consigning low-value smalls. It is a smaller part of a valuable item's proceeds but can meaningfully affect a modest sale. Selling an inexpensive item yourself or donating it may be a better fit.
Your portal provides inventory, prices, discounts, sale status, expiration and pickup dates, account details and payment information. On check-in, you receive portal access and a photo link. Contact us if these are missing or you cannot sign in.
The normal selling period is 50 days. On the item's expiration date, the 10-calendar-day pickup grace period begins and our system sends an expiration email. A reminder follows five days into the grace period. Follow the recorded dates for each item.
Expiration dayGrace period beginsExpiration email
5 days into graceReminder emailReview your choice
Final pickup deadlineAct before it passesCollect or confirm arrangements
Emails can be missed or filtered. You remain responsible for monitoring your dates, keeping contact and payment details current, and making arrangements on time. Not receiving or opening a routine email does not automatically extend an item. Contact us about access problems; any notice required by the applicable agreement or law still applies.
We understand that you hope for a sale and may not want the item back. Many consignors are comfortable letting it go after we have given it a full selling opportunity. Others want to keep ownership. There is a choice for either preference.
Before the final pickup deadline, decide what works for you:
01
Take it home
Arrange collection during the grace period. There is no early-withdrawal fee for timely pickup after the original selling term.
02
Choose donation
Contact us to document a donation instruction. Acceptance by a charity and any transportation or disposal arrangements must be confirmed.
03
Let the store take ownership
Uncollected items without an approved extension become store property after the final deadline under the applicable agreement and law. We may liquidate, sell, donate or dispose of them.
04
Request a final selling period
For selected items, we may agree to one last 30-day opportunity at 75% of your usual consignor commission, a 25% reduction. It requires your written choice and our approval.
We would rather return an item on time than have you feel obliged to extend. Space is limited, and making room for fresh inventory is part of operating a healthy consignment shop. Items remain available for sale until removed; sales during the original grace period follow the original agreement unless a separately agreed extension has begun.
Our first recommendation is to collect an unsold item during its grace period. By then, it has already received research, pricing, presentation and scheduled markdowns. More time may still not produce a sale, and we do not want you to feel obliged to extend.
We also understand that some consignors would like one final opportunity. When space and realistic selling prospects allow, we may approve one additional 30-day selling period. This is an optional selling service, not an automatic renewal or a storage arrangement.
Why does an extension change my commission?
Keeping an item longer uses showroom space that could welcome fresh inventory and means continued website attention, handling, merchandising and administration. Those ongoing costs are real, even though the initial preparation has already been done.
For a sale during the approved extension, you receive 75% of your usual consignor commission. The remaining 25% of that commission is retained by the store to help offset the additional selling period.
How is the 25% reduction calculated?
We retain the applicable buyer's premium first, calculate the ordinary consignor commission under your item's agreement, and reduce that commission by 25%. If the sale would normally give you a $100 consignor commission, you receive $75 during the extension, before any outstanding agreed account charges. This is not 25% of the selling price or a 25-percentage-point change to your split.
The adjustment applies only if the item sells during the agreed extension. There is no separate extension charge. We do not charge the standard-item processing fee again, and Full-Service / Estate items remain exempt from that fee. A commission earned before the extension is not reduced.
How do we agree to the final selling period?
Request it before the existing pickup deadline. The written confirmation identifies the item, extension start and end dates, final pickup deadline, adjusted commission and pricing instructions. Extended items may receive additional 25–50% price reductions during liquidation or red-tag selling, as specified in that agreement. A price reduction is separate from the commission adjustment and also affects the proceeds.
An extension request or a general portal signature is not approval. There is no automatic further extension. You may instead collect the item by its original deadline or choose the donation or surrender options described above. At the extended final deadline, collect it or follow the agreed donation or surrender arrangement.
What if the item has already become store property?
After the final pickup deadline and applicable notice process, an uncollected item without another written arrangement is surrendered and becomes Miss Daisy's property under the applicable agreement and law. The original consignment ends; we may sell, liquidate, donate or dispose of the item to manage inventory and recover costs.
We still value our relationship with you. The following courtesies offer something back; they are not charges for overlooking an email or a continuation of the old consignment.
If we still have it, can I take it home?
Yes. If it remains in our possession, unsold, available and not committed to another buyer, we are happy to arrange its return without a repurchase or early-withdrawal fee. You arrange and pay for collection and transportation. We cannot recover an item already donated, disposed of or otherwise beyond our control.
What if it sold after becoming store-owned?
Contact us. When we verify that sale, we will offer a goodwill payment equal to half the normal consignor commission that would have applied to its actual sale under its original agreement. That means half the share after the applicable premium and ordinary split, not half the selling price.
The reduced payment recognizes the extra time, handling, record review and account adjustments after the consignment ended. Previously paid fees are not charged again; any unpaid, agreed account charges are shown separately. For this goodwill calculation, we use the original normal commission before any extension adjustment; we do not apply both reductions to the same sale. An unsold or donated item has no sale proceeds for this courtesy.
Already-earned money stays yours. A sale while an item was properly on consignment creates its agreed payout. Missing a later payment request does not cut that earned amount in half. Tell us about incorrect dates, notices or records so we can review and correct errors.
Miss Daisy's has the exclusive right to sell accepted items during their agreed term. Once we have processed and prepared an item, voluntary early withdrawal carries a 25% fee based on its current listed selling price, after existing markdowns and excluding sales tax. Management may approve an individual waiver or reduction.
The fee recognizes preparation already performed before we have had the agreed selling opportunity. It does not apply to normal grace-period pickup, the goodwill return above, or a store-initiated cancellation.
Can the store end a consignment?
We may cancel when an item no longer meets value, condition, salability or space requirements. Return, donation, liquidation or disposal follows the applicable agreement, authorizations, required notices and law.
Payouts are requested through your consignor portal; they are not issued automatically. Once the sale of your items is complete, use the payout-request link in your portal to request payment by check.
How do I collect my check?
Once your requested check has been prepared, you can pick it up at Miss Daisy's. There is no additional charge for in-store check pickup.
Please keep your name, address, email, phone and account details current. Contact us if you need help finding the payout-request link. Let us know about an address change before requesting a mailed payment.
Are there fees for mailing or replacing a check?
Check services
Your choice
Charge
Collect a check in person
No additional charge
Request a mailed check
$10, deducted from your payment
Cancel and replace a lost check
$25, deducted from your account or replacement payment
Choosing mail means accepting mailing-related costs and risks, including delay, loss, theft, non-delivery or an incorrect address on file, to the extent permitted by law. The store does not absorb those costs or losses where lawfully excluded. A lost check must be canceled before replacement; do not deposit an original found after cancellation.
We may revise our terms as services and operating needs change. The dated revision box highlights the changes, and the full text explains them. When we publish a new version in our consignor system, you are asked to review and sign it again before continuing into your portal.
Re-signing does not change the rules for items already accepted under an earlier agreement. Their existing commissions, fees, deadlines and earned proceeds remain governed by that agreement. This version applies to new items accepted under it after publication. A new optional extension for an existing item requires its own express, item-specific agreement.
Contact us if you have a question or cannot access your records while reviewing an update. We can help you check item dates and arrange collection without treating portal re-signing as approval to change an existing consignment.
No. We work to find buyers, but an item may not sell, may take longer than hoped or may sell for less than expected. Please confirm with your insurer what coverage applies while your items are consigned.
To the extent permitted by law, the store does not accept responsibility for loss or damage caused by customers, theft, staff, movers, accidents, natural disasters or events beyond its control, including during pickup, transport or delivery. These terms do not promise insurance benefits or exclude responsibilities that cannot lawfully be excluded.
The owner who authorizes us to sell an item on consignment.
Actual selling price
What the buyer pays for the item after discounts, before tax and separate services.
Current listed price
The asking price now, after markdowns already applied; it is not a completed sale.
Buyer's premium
The included portion of the item price retained before the commission split.
Consignor commission
Your share after the premium and applicable split, before separate account charges.
Grace period
The time after expiration to collect an unsold item or confirm another arrangement.
Final selling extension
A specifically approved last selling period, not an automatic renewal.
Surrendered / store-owned
An item whose ownership has transferred under the applicable agreement and law.
Common inventory labels
Created by client: submitted. Accepted: approved. Declined: not accepted. Pending: awaiting delivery. Collected: delivered to Miss Daisy's. In stock: available for sale.
Donated: in our inventory records, this label can describe expired items converted to store inventory for liquidation, donation or disposal. It does not by itself confirm a charity received the item. Please ask us to confirm the actual disposition.
You confirm that you own the items free of liens and encumbrances, have authority to consign them, and accept the version and item-specific services applicable to your submission. You authorize the selling and handling described here, agree to the relevant fees and deadlines, and remain responsible for monitoring your account.
Choosing full-service intake authorizes our team to create the initial item documentation. Selecting an optional extension is a separate decision. Nothing here waives rights or duties that cannot legally be waived.
A local partnership with a larger purpose
Miss Daisy's supports local employment and is committed to paying a living wage. Consign for a Cause offers a way to benefit charitable organizations, and our work with Safe Moves for Seniors supports moving assistance for qualifying low-income seniors. Giving useful belongings a new home also supports reuse in our community.
Thank you for being our partner. Questions or concerns are always welcome. Please talk with us before signing, delivering an item or choosing an additional service so we can work through the options together.
